Refund and Shipping Policy

REFUND POLICY

We want you to be completely satisfied with your purchase of our digital templates. If, for any reason, you are not happy with your purchase, we offer a 30-day refund policy.

To be eligible for a refund, please send us an email within 30 days of your purchase, stating the reason for your dissatisfaction. We will review your request and, if approved, process your refund within 7 business days.

Please note that refunds will only be issued for unused templates. If you have already downloaded and used the template, we cannot provide a refund. Additionally, if the template has been modified or altered in any way, we cannot offer a refund.

We strive to provide high-quality templates and ensure that they are accurately represented on our website. However, we cannot guarantee compatibility with all software programs or platforms. It is your responsibility to ensure that the template meets your specific requirements before making a purchase.

If you encounter any technical issues or have any questions regarding the templates, please reach out to our customer support team. We are here to assist you and resolve any concerns you may have.

Thank you for choosing our digital templates. We appreciate your business and look forward to serving you again in the future.

SHIPPING POLICY

At Francis Studio, we understand the importance of timely and reliable delivery, even for digital products. While our templates are not physically shipped, we ensure a smooth and efficient digital delivery process.

Upon completing your purchase, you will receive an email confirmation with a download link to access your templates. Please note that the download link will be active for a specified period of time, typically 30 days, to ensure you have ample time to retrieve your files.

In the event that you encounter any issues with the download link or have trouble accessing your templates, please contact our customer support team immediately. We are dedicated to resolving any technical difficulties and ensuring that you receive your purchased templates promptly.

Please keep in mind that the delivery time may vary depending on your internet connection and the size of the template files. However, we strive to provide a seamless and speedy delivery experience for all our customers.

If you have any questions or concerns regarding the delivery process, please do not hesitate to reach out to us. Our friendly support team is here to assist you every step of the way.

Thank you for choosing Francis Studio for your digital template needs. We appreciate your business and are committed to providing exceptional service throughout your experience with us.